Doctors Visits
The doctors at Michigan Road Animal Hospital & Michigan Road Animal Hospital @ 96th Street see patients preferably by appointment. Because we have six-full time veterinarians between our two hospitals, our appointment times tend to be very flexible. We try very hard to be as accommodating as possible to your schedule. If you would prefer to see a certain doctor please let us know and we will make every attempt to make sure you see whom you requested!
Although we make every effort to be on time, emergencies can and do occur. We try to be as up front as possible as to how long we expect you to wait, if there is a wait at all. We will see patients on a walk-in basis, especially if your pet is ill.
When you come to the hospital for your appointment, please keep your pet on a leash or in a carrier while in either of the waiting areas (Kitty Korner or in the Doggie Waiting Area). Even though your pet may be outgoing and friendly–some of our patients are afraid of other animals. Also, when a pet is sick or scared, she may not want to be friendly with other pets.
Appointment Policy
What doesn’t require an appointment?If your pet is already an existing patient, nail trims, suture removals, microchipping, anal gland expressions, kennel cough vaccinations, heartworm tests. and pottypatch trims. If your pet is not yet a patient, please phone our office for more details on how to become one!
What time should I arrive for my appointment? If you are new to our practice, please arrive about 10-15 minutes prior to your appointment. We want to make sure we have all the necessary paperwork completed and get you in on time to see your doctor. Please bring your pet’s previous medical history if there are any. We would be glad to phone your previous vet if you would like and have your pet’s history faxed.
If your pet is a current patient at MRAH, we would like for you to arrive about 5-10 minutes before your appointment. We need this time to talk to you in detail regarding your pet’s appointment, and also get your pet weighed.
What should I do if I can’t make my appointment? We never charge a fee for a missed appointment, however as a courtesy to us we do appreciate hearing from you beforehand if you may not be able to make your appointment or if you are running late. We would also like the opportunity to reschedule your appointment if you would like.
Admissions Policy
All cats and dogs are required to be current on vaccinations when admitted to the hospital. This is for their protection as well as the other patients here.
We believe the best way to speed up the healing process is for a pet to spend time with their owner. Ask your pet’s Doctor if visitation would be advisable during your pet’s stay. In some circumstances it is not ideal for your pet to have a visitor–but in general we not only allow visitation, but encourage it for it’s theraputic value.
Once your pet’s treatment is complete, he can be released during hospital hours and a staff member will discuss homecare with you. The nurses/technicians will need to give proper homecare instructions and review any needed medications with you.
Please feel free to phone our office anytime if you have questions about your pet’s treatment and home care.
Payment
Payment is expected in full when services are rendered. We make every effort to make sure fees are fair and reasonable, and would be glad to provide you with a printed estimate of charges before services are rendered if you wish.
For your convenience we accept Mastercard, Visa, Discover Card, personal checks with proper identification, and cash. We also accept Care Credit, a personal line of credit usable for payment of your pet’s medical bills. If you would like to learn more about Care Credit and their payment plans, click here.
A growing number of our clients have pet insurance for their pet’s medical needs. It slightly differs from our medical insurance, as payment is rendered at the time of services, and then you are paid back a certain portion by your pet’s insurance provider. If you are interested in learning more about, or applying for pet insurance, click here.
Discounts
At Michigan Road Animal Hosptal, we are happy to offer a variety of discounts. We offer a senior citizen discount, multi-pet discount (groups of 4 or more pets at the same time), and we also offer discounts to our local rescue groups.
We are members of the Indiana Alliance Group. We donate initial veterinary services for those pets who have been adopted by local shelters and rescue groups, such as the Humane Society of Indianapolis, the Hamilton County Humane Society, as well as the Indianapolis Animal Care & Control.
Don’t hesitate to contact our office further for information regarding our financial policies.
