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College Park Animal Hospital

Hospital Policies

Thank you for choosing Michigan Road Animal Hospital at 96th Street!

Our group of animal care providers and animal lovers have one mission: to meet and exceed your pet’s needs using compassionate, progressive, quality medical care. We hope you will take a moment to review our hospital policies.

🐾 Appointment Cancellation Policy

If you are unable to keep a scheduled appointment for your pet, we ask that you call, text, or email us as soon as possible and at least 24 hours in advance. By doing so, we will be able to see another pet who needs care. At this time, our appointments are taking longer, we often have limited team in the building, the need for care for pets is overwhelming with local ER’s not able to see patients – and we just are not able to accommodate as many patients in a day. We typically have a daily waiting list of patients waiting for an appointment to be seen.

As a result, if you will not be able to make your scheduled appointment, we request that you give us the courtesy of contacting us at LEAST 24 hours in advance.

🐾 No Show Policy

A “no show” is when someone misses their scheduled appointment without canceling it 24 hours in advance or more. No shows result in us not being able to provide care to another pet in need.

A failure to be present at the time of a scheduled appointment will be noted in our appointment schedule, as well as the pet’s record, as a “no show.” The first time there is a “no show,” we reach out by phone or text to reschedule the appointment. If there is a second “no show,” a fee of $79.00 (or the current cost of an examination) will need to be prepaid in advance of scheduling another appointment. It can be used towards the third appointment – but is considered NONREFUNDABLE if that appointment is not kept or canceled within 24 hours of the appointment time. If the next visit results in a 3rd “no show,” the prepayment of $79.00 will be kept as well as possible denial of further care.

🐾 Late Cancellations

Late cancellations (less than 24 hours prior to scheduled appointment) will be considered a “no show”.

This policy helps us provide the highest level of veterinary care to all of our patients. By providing us notice of cancellation in advance, we will be able to accommodate other patients who need care with the appointment. We do understand that emergencies arise and that it may not be possible to give such a notice.

**Exceptions to the No-Show/Late Cancellation Policy will be determined by our hospital management team on a case-by-case basis.

Payment Options

In order to focus on our patients' needs, customer service and minimizing costs, we are not able to offer billing. Payment is expected when our services are rendered, typically at check out of your pet.

We accept a wide variety of payments for your pet’s care.

Feel free to choose from:

  • Cash

  • Check, Visa®

  • MasterCard®

  • American Express®

  • Discover Card®

  • ScratchPay®. Learn about and apply at www.scratchpay.com.

  • Convenient Monthly Payment Plans from CareCredit®. They have a no-interest payment plan that extends up to 6 months for purchases over $200.00 as well as other plans. Find out more & apply today at www.carecredit.com or 1-800-365-8295 or apply in the Client Center on www.indyvets.com.

🐾 Pet Health Insurance

Another popular option to help reimburse your pet's medical bills is with pet health insurance. Pet insurance has become widely available & offered by a number of different companies. We encourage you to check out all of your available options to make the right decision for your family by visiting some of the informative sites below. With pet health insurance, you pay your veterinary bill and then submit your claim to your insurance company for reimbursement.

Some insurance companies, like Trupanion, offer a direct-to-vet payment option, too. We are pleased to be able to offer Trupanion Express at our office! We are more than happy to offer our assistance in any way possible in submitting your claims. Please don’t hesitate to ask us if you have any questions about pet insurance. For more information, please visit: www.petinsurancereview.com

🐾 Deposit & Billing

When patients are hospitalized, a 50% deposit may be required. We charge a $5.00 monthly billing fee on all outstanding account balances older than 30 days. We reserve the right to relinquish any balances owed to a collection agency to assist us in our collection process if needed.

🐾 Returned Checks

Michigan Road Animal Hospital at 96th Street charges $35 for returned checks as set by our bank. Failure to pay off a debt resulting from a returned check will result in the bad check being reported to the Marion County Bad Check Program, District Attorney’s office and/or to our collections agency.

Be Kind

At Michigan Road Animal Hospital at 96th Street, we have a zero-tolerance policy for abusive behavior of any kind to our team, including verbal threats, cursing, etc.

Please remember to be kind.

Small Dog Hugging Large Brown Dog Outside

Our hospital is a healing environment. ❤️

Our team members have the right to be treated with dignity and respect at all times. Please respect their right to do their jobs without physical or verbal abuse or discrimination of any kind.

We have a zero-tolerance policy of all forms of aggression, including:

  • Abusive language

  • Verbal harassment

  • Failure to respond to team instructions

  • Threats

  • Sexual language

  • Physical assault or threats

If you have any questions about our Hospital Policies -- please do not hesitate to ask.

We are here for you and your pets!