Our Client Service Associates (CSA) are the friendly faces you talk to when you call us or stop in. They are responsible for the hospital appointment schedule, checking patients in and out, client education as well as responding to phone calls, texts and emails. Michigan Road Animal Hospital at 96th Street’s CSA work very closely with all of the different teams, as well as with you–our clients. They want you to have a great experience at Michigan Road Animal Hospital at 96th Street and want to exceed your expectations in every way.